RETURNS & SHIPPING
I would like you to be happy with your new art. If you have any questions, please contact me at firstname.lastname@example.org
The artwork is shown as accurately as possible regarding size and colour. The image you see online may have slight discrepancies due to browser, devices, and screen settings. Any slight variation between the actual artwork and the image seen on the screen will not be deemed as a fault and will not be a valid reason for return.
Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular credit or debit card. We do not store any of your debit / credit card details.
Purchasing with a deposit
If you would like to purchase an original painting of over £500 you can purchase in stages. A 50% deposit is payable to hold your painting. The balance can be paid the following month or in 2 monthly payments of 25% each. Please contact me if you are interested in arranging this.
This is not a credit scheme but an arrangement on trust at no extra cost to you. Usual shipping costs and return policy will apply.
Or there is an option on checkout to pay later with PayPal but you need to set up a PayPal account for this.
Paying by bank transfer
There is a checkout option to pay by bank transfer which many UK customers prefer. If you select this, you will be emailed with details of how to pay. Please pay immediately as the artwork is marked as sold and then unavailable to others.
Original paintings will be packed and shipped within 14 days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you on time. There maybe an extra charge for rush deliveries according to your requirements.
Shipping is included within the UK – contact me for shipping prices if you are overseas. If you buy online first to secure the painting the shipping cost will be billed separately after agreement.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.
If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service as it was sent to you. Once the piece has been safely returned, I will refund your payment to you minus any credit card or PayPal fees within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
What about overseas returns?
I am unable to offer a refund or return on any artwork sent outside of the UK.
If you have any further questions please email me.